The experience and know-how to streamline your business processes
Systems Consulting Group specializes in helping clients identify and prioritize process improvement projects and measure post-implementation performance. Our capabilities include business process and technology services four key areas: strategy, architecture, collaboration and infrastructure.
Strategy
We leverage a proven, three-phase approach to IT strategic planning and development specifically geared to small and medium-sized companies. The first phase involves understanding your business goals and objectives, as well as assessing your IT infrastructure and organization for alignment with your business strategy. During the second phase, we create a high-level IT enterprise architecture and "syndicate" this with management, resulting in consensus around a roadmap that clearly shows you how to get from where you are today to where you aim to be tomorrow. The third phase develops or enhances your change management and IT governance processes—critical capabilities that are often discounted in many small and medium-sized firms. Our strategic service offerings include:
- Business visibility and performance management
- IT strategic planning and business alignment
- IT benchmarking
- Program and project management
- Business analysis and process re-engineering
- M&A due diligence
- Interim CIO/COO services
Architecture
We take a long, hard look at your enterprise IT architecture to help you understand if you have the right infrastructure and applications in place to support your business objectives efficiently and cost-effectively. We develop current and "end-state" models, and help you plan suitable interim improvements to get you there—another example of our "Think Big, Start Small" approach. SCG is also the perfect partner to help you build what we help design—and either teach your team how to maintain the new environment or support you over the long haul. Our architecture service offerings include:
- Enterprise architecture assessment and planning
- Platform and packaged application selection and implementation
- Core systems selection
- SOA framework design
- Application development
- Application integration
- Application support
- Onshore/Offshore development
Collaboration
Collaboration to us means how technology helps you work faster and more efficiently—not exactly a new concept! But think about how quickly the way people work is changing...and how your customers, partners, employees and managers are interacting more frequently. IDC estimates that knowledge workers spend up to 48 percent of their time searching for and analyzing information1. It's likely your employees spend hours each day combing through paper files, emails and application databases to find the information they need to do their jobs. We can help you ensure that it's on their desktops every day, with alerts and exceptions, never more than a few clicks away. Our collaboration service offerings include:
- Portals and dashboards
- Workflow management
- Enterprise content management
- Document management
- Enterprise project management
Infrastructure
Many of our clients have IT infrastructures that include a mix of technologies and operating systems. Some of these technologies work well together, some don't. Some serve purposes that span the enterprise, others are locked away in silos. Some are integrated, others require manual data re-entry from application to application. Regulators, directors, customers and business partners call for more comprehensive controls and security provisions. The processes your IT group uses to manage your IT infrastructure, service providers and vendors should be periodically reviewed to ensure up-to-date practices and tools are utilized where appropriate. We can help you examine your current IT infrastructure at a granular level and help you make sensible and cost-effective decisions to attain better results and improved flexibility from your IT infrastructure investments.
Our infrastructure service offerings include:
- Enterprise architecture
- IT policies and procedures
- Managed services
- Vendor management
- Server consolidation
- Network operations
- VOIP and converged network assessment
1 IDC, The Hidden Cost of Information Work, April 2006
Capabilities
"We were planning a lot of initiatives that had a significant technology component. We began to wonder how were going to do all of these things and how to prioritize them. It became increasingly clear that we needed a strategic IT planning process—something that was completely new to us. Now, thanks to SCG, we have a great strategic IT plan, including a timeline and associated costs, a matrix of cost to value to help us prioritize projects, and a roadmap laying projects out over time, so we can see the flow of dollars and the flow of hours to get the projects done. That sure makes my life a lot easier."
—Steve Manlove, Director of IT, BWBR Architects