For more information about business process management, check out these recent industry articles:
BPM - CIO.com - Business Technology Leadership
ABC: An Introduction to Business Process Management
Put the Emphasis on "P" for Process in Business Process Management
Who Controls Business Process Improvement
Web Services: A Work in Process
"SCG has helped to really change our culture. We now have a strong emphasis on objective data delivered real-time in ways that are immediately useful. As a result, people are not only looking at ways to improve their own efficiency, but at ways to serve clients better- and that makes us a better company."
—Brian Hase, Director of IT, Braun Intertec